Customer Success Manager - Remote

Overview

ModMed is hiring a driven Customer Success Manager to join our positive, passionate, and high-performing Customer Success team focused on collaborating with leadership and teams across the organization to develop strategic plans and objectives aligned with specific KPIs within our Modmed verticals.

In Short

• Supervise and mentor a team of Customer Success Managers (CSMs).
• Conduct performance reviews and provide ongoing feedback.
• Develop and implement strategic plans for Named Enterprise and Strategic clients.
• Collaborate with department leaders to align strategies.
• Set clear objectives and KPIs for the team.
• Build and maintain strong customer relationships.
• Manage client expectations throughout the customer lifecycle.
• Identify risks in customer accounts and develop strategies.
• Lead the team in resolving complex issues for customer satisfaction.
• Encourage upsell and expansion opportunities within client accounts.

Requirements

• Bachelor's degree required; Master's preferred.
• 2-3 years of experience leading a Customer Success team at a SaaS company.
• Understanding of SaaS and recurring revenue business models.
• Strong empathy for customers and drive to impact revenue.
• Enthusiastic leader with the ability to inspire others.
• Excellent communication skills, both written and verbal.
• Working knowledge of Salesforce and/or ChurnZero is a plus.

Benefits

• Comprehensive medical, dental, and vision benefits.
• 401(k) matching contributions.
• Generous Paid Time Off and Paid Parental Leave.
• Company paid Life and Disability benefits.
• Professional development opportunities.
• Global presence and in-person collaboration opportunities.
• Weekly catered breakfast and lunch.