Director of Debit Operations - Remote

Overview

MoCaFi is committed to building a financial services platform that helps America’s marginalized communities create wealth through better access to public, private, and social capital. We are a fintech built for government and non-profit organizations committed to creating finance for all. Our platform is a turnkey digital banking solution for delivering cash payments, deposit accounts, and wealth empowerment tools at the city, state, and federal levels.

MoCaFi has distributed over $100M in guaranteed basic income, cash assistance, emergency rental assistance, and emergency utility payments in over a dozen municipalities. We are led by a diverse team of finance, engineering, and startup professionals committed to closing America’s racial wealth gap. We offer FDIC-insured bank accounts, municipal-funded disbursement cards, and financial empowerment services directly to consumers and through our public and private sector partners.

In Short

• Lead and manage all aspects of debit card operations.
• Oversee chargeback process ensuring compliance and efficiency.
• Implement transaction monitoring systems to prevent fraud.
• Manage dispute operations and ensure timely resolutions.
• Identify process improvements for operational efficiency.
• Develop risk management strategies for debit card operations.
• Ensure compliance with laws and regulations.
• Manage vendor relationships for optimal service levels.
• Build and mentor a high-performing operations team.
• Collaborate with departments for cohesive operations.

Requirements

• Bachelor's degree or equivalent experience in payments preferred.
• 7+ years of experience in debit card operations.
• Proven leadership and team management skills.
• Experience in Fintech and large banks preferred.
• Deep understanding of debit card processing and regulations.
• Strong analytical and problem-solving skills.
• Proactive and innovative approach to operations.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Must be a U.S. citizen or Lawful Permanent Resident.

Benefits

• Empowering workplace valuing initiative and critical thinking.
• Work towards financial inclusion mission.
• Supportive and inclusive culture recognizing contributions.
• Welcoming environment appreciating authenticity.
• Flexible time off policy for work-life balance.