Customer Success Manager - Remote

Overview

Join Mission Inbox as a Customer Success Manager, where you will help businesses maximize their email deliverability and drive customer retention in a fast-paced startup environment.

In Short

• Provide customer support via chat, email, and calls.
• Guide customers in using the platform effectively.
• Manage client email infrastructure including DNS setups.
• Own the onboarding process for new customers.
• Implement retention strategies to reduce churn.
• Track customer health metrics and develop playbooks.
• Identify upselling opportunities for new features.
• Educate customers on best practices and industry trends.
• Collaborate with sales and product teams for customer success.
• Thrive in a startup environment with a customer-first mentality.

Requirements

• Proactive and adaptable mindset.
• Strong technical acumen related to email infrastructure.
• Excellent communication skills.
• Focus on customer retention and growth.
• Ability to build processes from scratch.
• Ownership and accountability in work.
• Experience in email deliverability or domain management is a plus.
• Background in SaaS or technical support is advantageous.
• Passion for improving email marketing performance.

Benefits

• Performance-based growth and compensation.
• Fully remote work culture.
• Opportunities for learning and innovation.
• High-ownership culture with accountability.
• Be part of a fast-growing startup solving real business problems.