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SBC Support Engineer - Remote

Posted 2 weeks ago
DevOps / Sysadmin
Full Time
Worldwide

Overview

We are seeking an SBC Support Engineer to join our US client remotely, focusing on transforming customer experience systems from traditional call centers to an omnichannel platform.

In Short

  • Join a global IT services and consulting company.
  • Work remotely for US clients.
  • Transform CX systems and processes.
  • Manage day-to-day incident, problem, and change management.
  • Support high priority issues and escalations.
  • Conduct health checks of SBC environments.
  • 4+ years of experience in contact center support.
  • Hands-on expertise with Oracle SBC and AudioCodes.
  • Knowledge of VoIP signaling and media protocols.
  • Competitive pay and benefits offered.

Requirements

  • 4+ years in a contact center support environment.
  • 3+ years with Oracle SBC or AudioCodes session routers.
  • Knowledge of SIP and media protocols.
  • Expertise in troubleshooting production issues.
  • Experience with SIP trunk provisioning and configuration.
  • Experience with telecom providers and vendors.
  • Ability to maintain a highly available voice network.

Benefits

  • Culture of Relentless Performance.
  • Comprehensive compensation and benefits package.
  • Work from anywhere flexibility.
  • Professional development opportunities.
  • Collaborate on impactful global projects.
  • Welcoming multicultural environment.
  • Commitment to social sustainability values.
Miratech logo

Miratech

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world through innovative technology solutions. Established in 1989, Miratech supports digital transformation for some of the largest enterprises worldwide by combining enterprise and start-up innovation. With a values-driven culture of Relentless Performance, the company boasts a remarkable 99% success rate in project engagements. Operating across 30+ countries and five continents, Miratech has R&D centers in locations such as Ukraine, India, Poland, and the US, and employs nearly 1000 professionals. The company is experiencing rapid growth, particularly in key markets like India, the US, Canada, Argentina, and Brazil, with an annual growth rate exceeding 25%. Miratech promotes a ForeverRemote work culture, offering employees the flexibility of remote work while fostering a welcoming and inclusive environment.

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