Program Manager - Remote

Overview

Join us in driving large-scale transformation initiatives for a global leader in contact center solutions as a Program Manager (TPM) with a strong Contact Center background.

In Short

• Lead end-to-end delivery of contact center programs.
• Develop and manage program roadmaps and project plans.
• Track milestones and ensure on-time execution.
• Act as the primary point of contact for stakeholders.
• Communicate program status and outcomes regularly.
• Drive change management initiatives.
• Define KPIs and success metrics.
• Analyze operational data for improvement opportunities.
• Champion continuous improvement methodologies.

Requirements

• Bachelor’s degree in Business, Operations, or related field.
• 5+ years in program/project management in a contact center environment.
• Strong understanding of contact center metrics and technologies.
• Proven experience managing cross-functional teams.
• Excellent communication and stakeholder management skills.

Benefits

• Culture of Relentless Performance with a high project success rate.
• Competitive pay and benefits package.
• Work from anywhere culture with flexibility.
• Professional development opportunities including certifications.
• Collaborate on impactful projects for global clients.
• Welcoming multicultural environment with team-building events.
• Social sustainability values focused on community and environment.