NICE CXone Pre-Sales Consultant - Remote

Overview

The NICE CXone Pre-Sales Consultant plays a vital role in transforming customer experiences within the health insurance DevOps team by implementing and maintaining advanced contact center software solutions.

In Short

• Design, develop, and maintain scripts using NICE CXone's scripting language.
• Collaborate with customers to customize scripting solutions.
• Integrate scripting solutions with other systems for seamless data flow.
• Provide technical support and troubleshooting assistance.
• 5+ years of experience with CXone software and contact center operations.
• Understanding of CXone portfolio applications and their interactions.
• Experience with Agile methodologies.
• Excellent communication and collaboration skills.
• Work from anywhere culture with a focus on flexibility.
• Growth opportunities through professional development programs.

Requirements

• 5+ years of experience with CXone software.
• 5+ years of experience in Contact Center.
• Understanding of CXone applications and their interactions.
• Prior experience with NICE is preferred.
• Experience with Agile methodologies is necessary.
• Proactive and collaborative in a team environment.
• Familiarity with Aha, Rally, and Agile methodologies.
• Adaptability and collaboration skills.
• Excellent communication skills.

Benefits

• Culture of Relentless Performance with a high project success rate.
• Comprehensive compensation and benefits package.
• Work From Anywhere culture promoting flexibility.
• Professional development opportunities including certifications.
• Collaboration on impactful projects for global clients.
• Welcoming multicultural environment with open communication.
• Focus on social sustainability and community empowerment.