Technical Support Engineer (Linux, Docker, Kubernetes) - Remote

Overview

Mirantis is seeking a Technical Support Engineer to provide world-class technical support for various Mirantis products and technologies, ensuring high levels of customer satisfaction.

In Short

• Provide technical support via customer support portal, phone, remote sessions, and email.
• Assist with upgrade, configuration, troubleshooting, and best practices.
• Collaborate with engineering to report bugs and request new features.
• Contribute to the Knowledge Base for Mirantis customers.
• Manage workload to ensure timely handling of customer requests.
• Occasionally work during weekends and holidays.

Requirements

• Four-year college degree preferred or equivalent work history.
• 4+ years of software engineering experience.
• Effective communication skills in English and Japanese.
• 1-2+ years of technical support or engineering experience.
• Strong Linux system administration skills.
• Hands-on troubleshooting of distributed systems.
• Good knowledge of Docker and Kubernetes.
• Familiarity with cloud technologies (AWS/Azure/GCP/Openstack).
• Ability to read Python and GO code; good shell scripting skills.

Benefits

• Work remotely from your location of choice.
• Join trail-blazing events in the Cloud Native Industry.
• Access to training and self-development programs.
• Build and expand skill sets in Support, Operation, Consulting, and Management.
• Receive a unique development plan tailored to your preferences.
• Competitive compensation package with benefits and stock options.