Customer Service Representative - Phone Support (m/f/d) - Remote

Posted 3 days ago

Customer Service

Full Time

Germany

Overview

The Mietwasch GmbH & Co. KG, with over 30 years of experience in washing and drying solutions, is seeking an engaged and communicative customer service representative to provide support to customers.

In Short

Handle customer inquiries and report issues via phone.
Provide technical advice and support in identifying problems.
Perform initial troubleshooting over the phone.
Monitor and follow up on ongoing issues until resolved.
Document and classify reported issues in the internal system.

Requirements

Strong communication skills, flexibility, and initiative.
Technical affinity and understanding of electronic and digital systems.
High service orientation and empathy in customer interactions.
Team player willing to collaborate with various departments.
Proficient with PC and office software.
Good German and English language skills, both written and spoken.
Experience in customer service or call center is desirable; career changers are welcome!

Benefits

Secure, permanent job with market-standard salary.
Subsidy for public transport (MVV).
Pleasant working atmosphere with free drinks and snacks.
Independent work in a supportive team.

Translated from German

Mietwasch GmbH & Co. KG

Mietwasch GmbH & Co. KG is a well-established company with over 30 years of experience in the field of washing and drying solutions. With more than 2,800 systems across Germany, the company is supported by Miele-trained technicians, ensuring a solid customer base that is well-served with traditional laundry solutions. Mietwasch is also embracing digitalization by developing its own solutions to keep pace with modern advancements while maintaining its high-quality service. The company is currently seeking a dedicated and communicative customer service representative to assist clients with inquiries and technical issues.

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