Customer Support Representative (m/f/d) - Remote

Posted 2 weeks ago

Customer Service

Part Time

Germany

Overview

You are a communicative person who loves to help others? Then you are exactly right with us! We are growth partners for over 500 of the best e-commerce brands worldwide, and we are currently looking for Customer Support Representatives (m/f/d) on a part-time or freelance basis.

In Short

Respond to customer inquiries via email
Resolve customer problems and complaints
Handle support requests through social media channels
Collaborate with other departments to improve customer service
Resolve payment issues via PayPal, Klarna, and Shopify

Requirements

Experience in customer support or a similar position
Excellent communication skills in German and English
Willingness to start part-time and grow
Knowledge in the e-commerce sector

Benefits

100% remote work
Collaboration with a team of A-players
Good earning potential
Learn from the top 0.1% of the German marketing scene

IRON Media

IRON Media GmbH is a growth partner for over 500 top e-commerce brands worldwide, including notable names like The Oodie, Kinobody, Naturtreu, and More Money More Love. The company specializes in direct response marketing and is dedicated to elevating its clients in the health sector. With a focus on creativity and collaboration, IRON Media offers a fully remote work environment and emphasizes continuous learning through extensive training resources valued at €300,000. The team consists of high-performing individuals, providing an opportunity to learn from the top 0.1% of the German marketing scene.

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