Sportsbook Experience Executive - Remote

Overview

The Sportsbook Experience Executive will manage the day-to-day operations of the sportsbook, ensuring a seamless and high-quality experience for customers while collaborating with various internal teams.

In Short

• Monitor and maintain the lifecycle of events and settlement outcomes.
• Handle operational queries and escalate issues as needed.
• Communicate with data and trading suppliers regarding problems.
• Resolve customer issues related to pricing, bonuses, and settlements.
• Identify and drive process improvements for better customer experience.
• Support Trading and Product teams for a consistent user experience.

Requirements

• Customer-focused with a passion for delivering excellent experiences.
• Strong attention to detail and problem-solving skills.
• Ability to manage multiple tasks and shifting priorities.
• Interest in sports and sports betting.
• Preferred experience in sportsbook, trading, operations, or customer service.
• Familiarity with settlement rules and sportsbook data feeds is a plus.

Benefits

• Opportunity to shape the team's success and impact the company's future.
• Participate in quarterly team gatherings.
• Comprehensive health coverage including optical and dental.
• Nursery salary sacrifice scheme for child care convenience.
• 25 paid holidays plus generous parental leave.
• Provision for a productive home office setup.
• Flexible working arrangements.
• Access to the latest tech through salary sacrifice schemes.
• Exclusive discounts on various retailers and services.
• Opportunities for skill growth and access to mentorship.
• Transparent compensation structure.
• Encouragement of constructive feedback culture.