Safer Gambling Team Lead - Remote

Overview

The Safer Gambling Team Lead will oversee and support the Safer Gambling Team, ensuring the delivery of our commitment to reducing gambling-related harm among customers.

In Short

• Lead and mentor a team of Safer Gambling Analysts.
• Engage directly with customers to address safer gambling concerns.
• Manage escalations and complex cases.
• Develop and refine safer gambling procedures.
• Analyse customer accounts for signs of gambling-related harm.
• Provide training and coaching to team members.
• Monitor team performance for SLA compliance.
• Collaborate with other departments on customer risks.
• Prepare reports on safer gambling activities.
• Escalate high-risk cases to appropriate stakeholders.

Requirements

• Excellent team management skills.
• Strong written and verbal communication skills.
• At least two years of experience in a compliance-focused role.
• Experience managing difficult customer conversations.
• Proficient in analysing customer data.
• Attention to detail and prioritisation skills.
• Self-motivated and able to work independently.
• Previous experience in delivering excellent customer service.

Benefits

• Shape our future and have a direct impact on the team.
• Participate in quarterly community gatherings.
• Comprehensive health coverage with zero-excess insurance.
• N nursery salary sacrifice scheme for child fees.
• 25 paid holidays a year and generous family leave.
• Comfortable home office setup provided.
• Flexible working hours.
• Access to the latest tech through salary sacrifice schemes.
• Exclusive discounts on retailers and subscriptions.
• Opportunities for skill expansion and mentorship.
• Transparent compensation and feedback culture.