UK Safer Gambling Manager - Remote

Overview

An overview paragraph about the job

In Short

• Lead and mentor the SG UK leadership team, supporting roles (QA & trainers) and Analysts
• Define appropriate KPIs for each role and conduct daily monitoring of these KPIs, investigating and addressing any performance issues.
• Take ownership of and manage team KPIs to ensure that the team performs to the required standards to meet and exceed departmental KPIs
• Foster a strong culture of collaboration, innovation, togetherness and efficiency within the team
• Oversee daily operations within the team ensuring that staffing and coverage are adequate on a day to day basis
• Continuously review and improve team processes, with a key focus on efficiency, quality and compliance
• Collaborate closely with the Head of RG to develop and execute an operational RG strategy which is aligned with the Company’s overall goals and objectives
• Act as an escalation point for complex or high-priority issues, ensuring a timely and compliant resolution
• Facilitate open communication between teams and departments including other Operations teams, Compliance, Commercial, and Product to improve relationships and processes with key stakeholders
• Keep up to date with the Compliance requirements, SG policies and evolving SG regulations for the UK market

Requirements

• Previous leadership experience within SG or a related department is required
• Strong problem-solving and critical-thinking abilities
• Confidence in making decisions under pressure
• Ability to understand the needs of the wider business and how these relate and affect the SG team
• Strong ability to build relationships with team members and different stakeholders across the business
• Capable of aligning team efforts with organizational goals
• Ability to analyze data, evaluate performance metrics and make informed decisions based on these
• Ability to adjust quickly to changing environments and challenges

Benefits

• Hybrid work policy
• 4 weeks of Workation (T&C apply)
• 28 days paid leave + public/bank holidays in England
• Matched pension contributions up to 6%
• BUPA healthcare which covers pre-existing conditions plus a cash-back plan to support with dental, optical & other treatments
• 250 GBP wellness contribution annually (T&C apply)
• Free onsite parking and complimentary snacks and drinks. We also serve breakfast on Mondays and lunch on Fridays.
• Team and office social events throughout the year, which also include a quarterly team budget
• Enhanced parental leave