Lead and mentor the SG UK leadership team, supporting roles (QA & trainers) and Analysts
Define appropriate KPIs for each role and conduct daily monitoring of these KPIs, investigating and addressing any performance issues.
Take ownership of and manage team KPIs to ensure that the team performs to the required standards to meet and exceed departmental KPIs
Foster a strong culture of collaboration, innovation, togetherness and efficiency within the team
Oversee daily operations within the team ensuring that staffing and coverage are adequate on a day to day basis
Continuously review and improve team processes, with a key focus on efficiency, quality and compliance
Collaborate closely with the Head of RG to develop and execute an operational RG strategy which is aligned with the Company’s overall goals and objectives
Act as an escalation point for complex or high-priority issues, ensuring a timely and compliant resolution
Facilitate open communication between teams and departments including other Operations teams, Compliance, Commercial, and Product to improve relationships and processes with key stakeholders
Keep up to date with the Compliance requirements, SG policies and evolving SG regulations for the UK market

Previous leadership experience within SG or a related department is required
Strong problem-solving and critical-thinking abilities
Confidence in making decisions under pressure
Ability to understand the needs of the wider business and how these relate and affect the SG team
Strong ability to build relationships with team members and different stakeholders across the business
Capable of aligning team efforts with organizational goals
Ability to analyze data, evaluate performance metrics and make informed decisions based on these
Ability to adjust quickly to changing environments and challenges

Hybrid work policy
4 weeks of Workation (T&C apply)
28 days paid leave + public/bank holidays in England
Matched pension contributions up to 6%
BUPA healthcare which covers pre-existing conditions plus a cash-back plan to support with dental, optical & other treatments
250 GBP wellness contribution annually (T&C apply)
Free onsite parking and complimentary snacks and drinks. We also serve breakfast on Mondays and lunch on Fridays.
Team and office social events throughout the year, which also include a quarterly team budget
Enhanced parental leave