Bilingual Customer Service Representative (Spanish & English) - Remote

Overview

We are looking for a Bilingual Customer Service Representative (Spanish & English) to support our U.S.-based legal team and clients. This role is ideal for individuals who are highly organized, communicative, and committed to delivering excellent customer experiences in a professional services environment.

In Short

• Respond to client inquiries in both Spanish and English via phone, email, and chat.
• Help gather, organize, and relay client information to ensure accurate details for legal teams.
• Maintain client records and update case management systems.
• Provide compassionate and solution-oriented support to clients.
• Permanent fully remote role.
• Work with a reputable U.S. law firm.
• Professional and collaborative global team environment.
• Training provided in U.S. legal client service and processes.
• Long-term position with competitive pay.
• Growth opportunities within a stable team.

Requirements

• Bilingual in Spanish and English.
• Detail-oriented and proactive.
• Ability to thrive in a fast-paced environment.
• Strong communication skills.
• Experience in customer service preferred.
• Organizational skills.
• Commitment to delivering excellent customer experiences.

Benefits

• Competitive pay with earning potential based on performance.
• Remote work flexibility.
• Opportunities for professional growth.
• Supportive team environment.
• Training in legal client service.