ED Financial Counselor - Remote

Overview

The ED Financial Counselor plays a crucial role in assisting patients with their financial responsibilities related to hospital admissions and scheduling, ensuring compliance with guidelines and providing support for payment options.

In Short

• Obtain and verify patients' demographic and financial information.
• Perform thorough insurance verifications.
• Conduct financial counseling prior to service.
• Coordinate payment plans for self-pay patients.
• Explain financial responsibilities and payment options to patients.
• Collect co-payments and other account payments.
• Analyze patient insurance coverage for financial assistance needs.
• Follow departmental policies and procedures.
• Attend required meetings and training sessions.
• Perform other job functions as assigned.

Requirements

• High School Diploma or Equivalent; Associate's Degree preferred.
• 1-3 years of customer service experience.
• 1-3 years of financial counseling experience.
• 1-3 years of hospital registration experience.
• Knowledge of medical terminology and general business operations.
• Strong critical thinking and attention to detail skills.
• Excellent communication skills, both verbal and written.
• Ability to manage multiple tasks and prioritize effectively.
• Ability to handle stressful situations.
• Ability to interpret complex written materials related to insurance.

Benefits

• Opportunity to make a meaningful impact in the community.
• Career growth and development opportunities.
• Supportive work culture focused on compassion and excellence.
• Recognition and rewards for dedicated service.
• Access to training and in-service sessions.