Financial Counselor - Remote

Overview

The Financial Counselor at UMass Memorial Health plays a crucial role in assisting patients with financial eligibility for health insurance programs, ensuring they receive the necessary support and guidance.

In Short

• Conducts interviews to assess applicants for financial assistance programs.
• Determines eligibility for health insurance coverage.
• Facilitates enrollment in health insurance programs.
• Acts as a liaison for patients with various health agencies.
• Provides price estimates and documents financial obligations.
• Works with clinical areas and social services to ensure patient access to care.
• Maintains compliance with departmental policies and regulations.
• Participates in continuous training and recertification.
• Demonstrates effective communication and customer service skills.
• Maintains a professional and respectful environment.

Requirements

• High School Graduate; CAC certification required within 45 days of hire.
• Experience in healthcare or financial counseling preferred.
• Strong data-entry and organizational skills.
• Effective verbal and written communication skills.
• Ability to work independently and prioritize tasks.
• Must provide own transportation.
• Bilingual skills are a plus.

Benefits

• Signing bonus eligibility.
• Comprehensive training and development opportunities.
• Supportive work environment focused on respect and teamwork.
• Opportunities for career advancement within the health system.
• Access to a diverse community of professionals.