Head of Operations - Remote

Overview

The Head of Operations will play a critical role in overseeing our day-to-day operations and ensuring operational alignment with our business strategy. Reporting directly to the CEO, this role will be responsible for leading the execution of our strategy and oversee legal, compliance, people operations, and financial operations.

In Short

• Collaborate with the CEO and executive team to refine and execute the company’s long-term strategic vision.
• Lead cross-functional teams to ensure alignment between business objectives and operational strategies.
• Establish KPIs and OKRs for operational excellence and scalability, monitor progress, and adjust strategies as necessary.
• Oversee all core operations, including card and mortgage product lines, ensuring efficiency and compliance with industry standards.
• Help us stand up and scale new financial products.
• Drive operational processes for our card and mortgage business to ensure compliance, quality, and scalability.
• Help us attract, retain, and engage world class talent.
• Create a high performing culture based on our defined values.
• Oversee the legal and compliance teams, ensuring all operations comply with relevant laws, regulations, and industry standards.
• Stay abreast of evolving regulatory changes affecting mortgage and credit card operations.

Requirements

• Proven experience (8-10+ years) in operations, with a leadership role at a high-growth startup or fast-paced organization.
• Experience overseeing mortgage and card financial operations.
• Strong leadership and team management skills, with the ability to inspire and lead a high-performing team.
• Excellent communication, storytelling, and presentation skills.
• Analytical mindset with the ability to leverage data to inform marketing strategies and decisions.

Benefits

• Competitive compensation, including meaningful equity
• Best in class health, dental, and vision insurance
• 401(k) plan
• Unlimited vacation policy