Senior Renewal Analyst - Remote

Overview

As a Sr. Renewal Analyst, you'll play a crucial role in managing subscription renewals, optimizing retention rates, and fostering strong client relationships.

In Short

• Manage subscription renewals and drive revenue retention.
• Handle customer escalations, terminations, and disputes.
• Lead the Renewals team with daily operations and process guidance.
• Forecast renewals accurately to support strategic decisions.
• Build reports for key metrics like renewal revenue and customer health.
• Champion process improvements and automation in renewals.
• Extract data insights to recommend improvement tactics.
• Collaborate with sales teams to maximize revenue generation.

Requirements

• Bachelor’s degree with 4-6 years of relevant experience.
• Experience in an Enterprise SaaS organization preferred.
• Strong problem-solving and relationship-building skills.
• Familiarity with Salesforce and enterprise SaaS tools.
• Strong analytical ability and prioritization skills.
• Ability to teach best practices to team members.

Benefits

• Opportunity to work in a dynamic team environment.
• Engagement with high-level customer relationships.
• Impact on revenue retention and customer success.
• Professional growth in a SaaS organization.