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Research Operations Specialist - Remote

Posted 1 week ago
All others
Full Time
USA
$133,100 - $166,400 USD / year

Overview

Mercury is looking for a Research Operations Specialist to shape and build foundational frameworks that empower product teams to conduct user research effectively.

In Short

  • Build and manage a robust participant panel and research CRM.
  • Refine research processes and documentation.
  • Act as a strategic partner to product managers, designers, marketers, and engineers.
  • Create intuitive documentation and educational materials.
  • Champion best practices for participant privacy and ethical research.

Requirements

  • 3-5 years of experience in Research Operations or similar roles.
  • Excel at designing and optimizing efficient processes.
  • Proactive, detail-oriented, and able to manage multiple projects.
  • Experience with analytics tools for data-driven decision-making.
  • Strong communication skills with stakeholders.

Benefits

  • Competitive salary and equity options.
  • Comprehensive benefits package.
  • Diversity and belonging initiatives.
  • Equal Employment Opportunity employer.
Mercury logo

Mercury

Mercury is a financial technology company that offers a premium consumer banking service known as Mercury Personal, designed specifically for investors and founders. The service includes high-yield savings, free wires, and ATM fee reimbursements, all within a technology-first banking experience. Mercury is currently in public beta, actively seeking user feedback to refine its offerings while ensuring robust risk and compliance controls. The company is focused on developing essential consumer banking features and is committed to building a product that prioritizes user experience and product ownership.

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