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Customer Trust Strategist - Remote

Posted 1 week ago

Overview

In the interplay of Mercury's Customer Support and Legal realms, we’re seeking a Customer Trust Strategist focusing on our Legal Support team who embodies Justice Douglas's insight - someone who understands that navigating legal matters requires more thought and craft than just following a rulebook.

In Short

  • Build and refine the relationship and workflows between Customer Support and Legal.
  • Oversee and own the resolution of escalated customer cases with legal implications.
  • Cultivate expertise within the Support team through training programs.
  • Drive strategic decisions and ensure seamless communication of updates.
  • Optimize processes for subpoenas, tax levies, and liens.
  • Champion continuous improvement and implement data-driven enhancements.

Requirements

  • 3-5 years of experience in legal support or related field.
  • Knowledge of legal processes and terminology.
  • Experience reviewing and processing legal documents.
  • Proven track record of managing complex customer interactions.
  • Exceptional communication skills.
  • Strong analytical and problem-solving abilities.
  • Experience in process improvement and documentation.
  • Adaptability and a growth mindset.

Benefits

  • Competitive base salary and equity options.
  • Comprehensive benefits package.
  • Diversity and inclusion initiatives.
  • Support for applicants with disabilities.

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