Customer Trust Strategist - Remote

Overview

In the interplay of Mercury's Customer Support and Legal realms, we’re seeking a Customer Trust Strategist focusing on our Legal Support team who embodies Justice Douglas's insight - someone who understands that navigating legal matters requires more thought and craft than just following a rulebook.

In Short

• Build and refine the relationship and workflows between Customer Support and Legal.
• Oversee and own the resolution of escalated customer cases with legal implications.
• Cultivate expertise within the Support team through training programs.
• Drive strategic decisions and ensure seamless communication of updates.
• Optimize processes for subpoenas, tax levies, and liens.
• Champion continuous improvement and implement data-driven enhancements.

Requirements

• 3-5 years of experience in legal support or related field.
• Knowledge of legal processes and terminology.
• Experience reviewing and processing legal documents.
• Proven track record of managing complex customer interactions.
• Exceptional communication skills.
• Strong analytical and problem-solving abilities.
• Experience in process improvement and documentation.
• Adaptability and a growth mindset.

Benefits

• Competitive base salary and equity options.
• Comprehensive benefits package.
• Diversity and inclusion initiatives.
• Support for applicants with disabilities.