AVP, Customer Strategy - Remote

Overview

As the AVP, Customer Strategy, you will be a key leader in shaping and executing League's customer-centric vision, responsible for developing and implementing strategies that drive customer retention and growth across all segments.

In Short

• Develop and champion the respective strategy for each customer.
• Understand customer business challenges and motivations.
• Define and track key performance indicators (KPIs).
• Collaborate with product, engineering, marketing, and operations teams.
• Stay abreast of industry trends and competitive landscape.
• Present insights and recommendations to senior leadership.
• Build and maintain strong relationships with stakeholders.
• Lead and mentor a team of Principals.

Requirements

• 8-10 years work experience in healthcare management consulting or strategic account management.
• Experience leading and managing teams of senior consultants.
• Experience developing user-facing solutions for digital health applications.
• Experience working with external clients from Fortune 500 companies.
• Experience coordinating and managing cross-functional workstreams.
• Startup and/or growth stage technology experience preferred.
• Digital transformation and patient engagement experience a bonus.

Benefits

• Comprehensive Health Benefits: complete medical, dental, and vision coverage.
• Bonus Program: performance-based rewards.
• Employee Stock Option Program: share in our success.
• Unlimited Paid Time Off: recharge and maintain work-life balance.
• Spending Accounts: manage healthcare and dependent care expenses.
• Wellness Days: prioritize mental and physical health.
• Growth Opportunities: professional development and advancement.
• Mentorship Program: guidance from experienced leaders.
• Flexible Ways of Working: work in a way that suits your life.