AVP, Customer Strategy & Value Realization - Remote

Overview

As the AVP, Customer Strategy & Value Realization, you will be a key leader in shaping and executing League's customer-centric vision, developing resources and practices for measuring and presenting customer value metrics.

In Short

• Define and document best practices for value realization.
• Work with teams to define key business outcomes and success metrics.
• Utilize analytics for value-based reporting.
• Collaborate with internal teams to embed value realization in customer engagement.
• Coach the Customer Strategy team on value realization materials.
• Develop strategies aligning with League's business goals.
• Understand customer challenges and motivations.
• Partner with pre-sale value teams for ongoing measurement.
• Stay updated on industry trends and competitive landscape.
• Present insights to senior leadership.

Requirements

• 8-10 years of experience in healthcare management consulting or strategic account management.
• Experience in a value realization or customer value team.
• Experience leading teams of senior consultants.
• Experience developing user-facing solutions for digital health applications.
• Experience with external clients from Fortune 500 companies.
• Experience managing cross-functional workstreams.
• Startup or growth stage technology experience preferred.
• Digital transformation and patient engagement experience a bonus.

Benefits

• Comprehensive health benefits including medical, dental, and vision coverage.
• Performance-based bonus program.
• Employee stock option program.
• Unlimited paid time off.
• Tax-advantaged spending accounts.
• Dedicated wellness days.
• Opportunities for professional development.
• Mentorship program.
• Flexible ways of working.