Spanish Speaking Customer Service Representative - Energy Sector - Remote

Overview

Mercier Consultancy MD is pleased to offer an exciting opportunity for Spanish Speaking Customer Service Representatives in the Energy sector, specifically in the Oil & Gas industry. If you have a passion for providing excellent customer service and an interest in energy solutions, this is your chance to join a dedicated team. You will assist customers in navigating their inquiries and deliver essential information in Spanish, ensuring a seamless experience in this critical field.

In Short

• Respond to customer inquiries related to oil and gas products and services via phone, email, and chat in Spanish.
• Provide information on service options, pricing, and compliance with regulations.
• Assist customers with account management and troubleshooting technical issues.
• Document all customer interactions accurately to maintain comprehensive records.
• Collaborate with internal departments to ensure effective resolution of customer issues.
• Stay updated on industry developments and company offerings to provide timely information.

Requirements

• Fluent in Spanish and English.
• Experience in customer service, preferably in the energy sector.
• Strong communication and interpersonal skills.
• Ability to troubleshoot and resolve issues effectively.
• Familiarity with oil and gas products and services is a plus.
• Proficient in using customer service software and tools.

Benefits

• Competitive salary and benefits package.
• Opportunity for professional growth and development.
• Supportive team environment.
• Flexible working hours.