Spanish Speaking Customer Service Representative - Construction Industry - Remote

Overview

Mercier Consultancy MD is excited to present an opportunity for Spanish Speaking Customer Service Representatives in the construction industry. This role is ideal for individuals who are enthusiastic about providing excellent customer service and have a background or interest in the construction sector. You will be instrumental in helping clients navigate their questions and concerns related to construction services and projects, communicating effectively in Spanish.

In Short

• Handle inquiries from customers regarding construction services, project details, and timelines via phone, email, and chat in Spanish.
• Provide guidance on service offerings, pricing structures, and project management processes.
• Assist clients with scheduling appointments and coordinating project-related activities.
• Resolve complaints or issues thoughtfully and ensure customer satisfaction.
• Document all customer interactions and inquiries accurately in the CRM system.
• Collaborate with project managers and construction teams to relay important information to clients.
• Stay updated on industry practices and company offerings to offer knowledgeable assistance.

Requirements

• Fluent in Spanish and English.
• Strong communication skills.
• Background or interest in the construction industry.
• Experience in customer service roles.
• Ability to work in a fast-paced environment.
• Familiarity with CRM systems.
• Problem-solving skills.

Benefits

• Opportunity to work in a dynamic industry.
• Supportive team environment.
• Potential for career growth.
• Training and development opportunities.