Icelandic Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy MD is thrilled to announce an exciting opportunity for an Icelandic Speaking Customer Service Agent in Bulgaria, complete with fully paid relocation! This role offers a unique chance to work in a vibrant environment while providing exceptional support to Icelandic-speaking customers for a global company.

In Short

• Assist Icelandic-speaking customers through various channels, including phone, email, and chat, responding to inquiries and providing product information.
• Troubleshoot customer issues and complaints with a dedicated focus on delivering timely resolutions.
• Document all customer interactions in the CRM system to maintain an accurate record of inquiries and feedback.
• Collaborate with team members to ensure a seamless customer experience.
• Stay informed about company products and services to provide comprehensive assistance to customers.
• Uphold the company's customer service standards while promoting a positive brand image.

Requirements

• Fluency in Icelandic.
• Excellent communication skills.
• Experience in customer service roles.
• Ability to work in a team environment.
• Familiarity with CRM systems.
• Strong problem-solving skills.

Benefits

• Fully paid relocation to Bulgaria.
• Vibrant work environment.
• Opportunity to work for a global company.