Nordic Speaking Customer Support Agent - Remote

Overview

Mercier Consultancy Europe is proud to announce an opening for a Nordic Speaking Customer Support Agent in our Food Delivery Service Department. In this key position, you will provide outstanding support to our clientele, addressing inquiries related to our food delivery services across the Nordic regions. Your fluency in one or more Nordic languages (Danish, Swedish, Norwegian, or Finnish) will be vital in ensuring that our customers receive the assistance they need in their native language. If you have a passion for food, excellent communication skills, and a commitment to customer service, we invite you to join our team!

In Short

• Respond to customer inquiries via phone, email, and chat in Nordic languages.
• Provide comprehensive information about food delivery services, menus, and special offers.
• Assist customers in resolving issues related to orders and delivery times.
• Document interactions accurately for future reference.
• Collaborate with delivery and support teams to ensure customer satisfaction.
• Stay current on menu offerings and service changes.
• Collect and analyze customer feedback for improvement.

Requirements

• Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, or Finnish).
• Excellent communication skills.
• Strong customer service orientation.
• Ability to solve problems effectively.
• Passion for food and service.

Benefits

• Join a passionate team in the food delivery industry.
• Opportunity for professional growth.
• Work in a supportive environment.