Dutch Speaking Tier 1 Support Agent - Remote

Overview

Join the team at Mercier Consultancy Europe as a Dutch Speaking Tier 1 Support Agent! In this vital role, you will interact with our esteemed Dutch-speaking clients, providing top-notch assistance with their inquiries and ensuring they receive the support they need. You will be an integral part of a friendly and supportive environment where customer satisfaction is our top priority. If you're driven, have a flair for customer service, and enjoy solving problems, we want to hear from you!

In Short

• Respond to customer inquiries promptly in Dutch via multiple channels including phone, email, and chat.
• Diagnose basic technical issues and guide users through solutions.
• Maintain accurate records of customer interactions and service requests.
• Collaborate with team members to ensure seamless customer experiences.
• Stay updated on company products and services to offer informed support to clients.
• Participate in training sessions and provide feedback to improve service quality.

Requirements

• Fluency in Dutch.
• Strong communication skills.
• Experience in customer service roles.
• Ability to diagnose and solve technical issues.
• Team player with a positive attitude.
• Willingness to learn and adapt.

Benefits

• Supportive work environment.
• Opportunities for professional development.
• Flexible working hours.
• Competitive salary.
• Health and wellness programs.