Dutch Speaking Customer Service Agent for Banking Industry - Remote

Overview

Mercier Consultancy Europe is searching for a Dutch Speaking Customer Service Agent to join our Banking Industry team. In this pivotal role, you will provide exceptional service to our Dutch-speaking clients, assisting them with their banking needs and inquiries. Your responsibilities will include addressing account questions, processing transactions, and resolving any issues related to banking services. If you are dedicated to delivering high-quality customer service and have a solid understanding of banking operations, we invite you to be part of our committed team.

In Short

• Provide outstanding customer support in Dutch for inquiries related to banking products and services.
• Assist customers with account inquiries, transactions, and service-related questions.
• Resolve customer complaints and issues efficiently while ensuring a positive experience.
• Document customer interactions accurately and maintain comprehensive records.
• Collaborate with various banking departments to ensure customer satisfaction and swift issue resolution.
• Stay informed about banking regulations, products, and services to offer accurate information.
• Promote relevant banking products and services to customers as appropriate.

Requirements

• Fluency in Dutch.
• Experience in customer service, preferably in the banking sector.
• Strong communication and interpersonal skills.
• Ability to handle customer complaints effectively.
• Knowledge of banking products and services.
• Proficient in documentation and record-keeping.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic team.
• Professional development opportunities.
• Comprehensive benefits package.