Dutch Speaking Customer Service Agent - Banking Industry - Remote

Overview

Mercier Consultancy is excited to offer an opportunity for a Dutch Speaking Customer Service Agent specializing in the Banking industry. In this pivotal role, you will be responsible for assisting our Dutch-speaking clients with their banking inquiries, providing exceptional customer support regarding various banking products and services. Your ability to resolve issues and offer trustworthy financial guidance will be essential in fostering customer loyalty and satisfaction. If you are detail-oriented and have a passion for finance and customer service, we encourage you to apply!

In Short

• Respond to customer inquiries in Dutch via phone, email, and chat regarding banking services, products, and account management.
• Provide accurate and comprehensive information about bank products, such as loans, investments, and accounts.
• Assist customers with transactions, troubleshooting issues, and resolving complaints efficiently.
• Maintain detailed and organized records of customer interactions and feedback.
• Collaborate with banking team members to enhance customer experience and streamline processes.
• Stay updated on banking regulations, policies, and industry trends to offer informed support.
• Collect and analyze customer feedback to contribute to service improvements.

Requirements

• Fluency in Dutch and English.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent problem-solving abilities.
• Experience in customer service, preferably in the banking sector.
• Ability to work in a fast-paced environment.
• Familiarity with banking products and services.
• Strong organizational skills.

Benefits

• Competitive salary.
• Opportunities for professional development.
• Supportive work environment.
• Health and wellness benefits.
• Flexible working hours.