Dutch Customer Care Agent | E-commerce - Remote

Overview

Mercier Consultancy Europe is thrilled to offer a remote position for a Dutch Customer Care Agent specializing in E-commerce, open to candidates all over Greece! This flexible role allows you to work from the comfort of your home while providing top-tier support to our Dutch-speaking customers. You will play a critical role in ensuring an excellent customer experience by addressing inquiries, resolving issues, and sharing knowledge about our products and services. If you possess a passion for customer service and speak fluent Dutch, we want to hear from you!

In Short

• Deliver outstanding customer support to Dutch-speaking clients via phone, email, and chat, providing timely and effective solutions.
• Assist customers with order processes, product information, and account inquiries while ensuring satisfaction.
• Accurately document customer interactions in our CRM system, maintaining thorough records for effective follow-up.
• Collaborate with internal teams to address complex issues and implement improvements based on customer feedback.
• Stay updated on product offerings, promotional events, and company policies to provide accurate and relevant information.
• Participate in team meetings and training sessions to continually improve service delivery and product knowledge.

Requirements

• Fluent in Dutch (spoken and written).
• Strong communication and interpersonal skills.
• Experience in customer service or a related field.
• Ability to work independently and manage time effectively.
• Familiarity with CRM systems is a plus.
• Passion for helping customers and problem-solving.

Benefits

• Work from home flexibility.
• Opportunity to grow within a dynamic company.
• Continuous training and professional development.
• Collaborative and supportive team environment.
• Competitive salary.