German Speaking Customer Support Agent for Automotive Insurance - Remote

Overview

Mercier Consultancy Bulgaria is looking for a German Speaking Customer Support Agent to join our Automotive Insurance & Claims Department. In this important role, you will assist customers with inquiries related to their automotive insurance policies and claims processing. Your fluency in German will enable you to communicate effectively with clients, providing them with the necessary support and guidance throughout their insurance journey. If you are a detail-oriented individual with a passion for customer service and insurance, we encourage you to apply and contribute to our mission of delivering excellent support.

In Short

• Handle customer inquiries via phone, email, and chat in German regarding automotive insurance policies and claims.
• Guide customers through the claims process, explaining procedures and required documentation.
• Assist customers in understanding their insurance coverage and policy details.
• Document customer interactions accurately and maintain records for quality assurance.
• Collaborate with claims adjusters and other departments to ensure timely claims processing.
• Stay updated on automotive insurance products, policies, and industry regulations.
• Provide feedback and suggestions to improve customer service processes.

Requirements

• Fluency in German is essential.
• Experience in customer service, preferably in the insurance industry.
• Strong communication skills.
• Detail-oriented with the ability to handle multiple tasks.
• Proficient in using customer support software.
• Ability to work collaboratively in a team environment.

Benefits

• Competitive salary.
• Opportunities for career advancement.
• Comprehensive training programs.
• Supportive work environment.
• Health and wellness benefits.