Dutch Speaking Customer Support Agent for Online Bookstore - Remote

Overview

This remote position allows you to work from beautiful Greece, providing support to our Dutch-speaking customers as they navigate our extensive collection of books.

In Short

• Provide outstanding customer support in Dutch for inquiries related to our online bookstore.
• Assist customers in placing orders, tracking shipments, and handling returns or exchanges.
• Offer personalized book recommendations based on customer interests and preferences.
• Manage and resolve customer complaints promptly and professionally.
• Maintain an up-to-date knowledge of current bestsellers and upcoming releases.
• Document customer interactions and feedback to enhance our service offerings.
• Collaborate with the logistics team to ensure timely and accurate order fulfillment.

Requirements

• Fluency in Dutch is essential.
• Strong communication skills.
• Passion for literature and books.
• Experience in customer service is a plus.
• Ability to work independently in a remote environment.
• Excellent problem-solving skills.

Benefits

• Work from a beautiful location in Greece.
• Flexible working hours.
• Opportunity to engage with literature and books.
• Supportive team environment.
• Training and development opportunities.