Slovenian Speaking Support Specialist - Remote

Overview

Mercier Consultancy is looking for a dedicated Slovenian Speaking Support Specialist to join our Online Travel Agency team. In this crucial role, you will serve as the primary contact for our Slovenian-speaking clients, providing superb support and assistance with their travel inquiries and bookings. Your responsibilities will include answering customer questions about travel options, resolving issues, and guiding clients through our online booking platform. If you are enthusiastic about travel and committed to providing excellent customer service, we invite you to apply!

In Short

• Deliver high-quality support to Slovenian-speaking clients via phone, email, and live chat.
• Assist customers with inquiries related to travel bookings, itineraries, and services.
• Efficiently resolve client issues to ensure optimal satisfaction.
• Guide clients in navigating our online booking platform and assist with any technical questions.
• Document and track customer interactions and feedback for continuous improvement.
• Collaborate with internal teams to escalate and resolve complex issues as necessary.
• Stay informed about travel industry trends and company offerings to provide accurate information to clients.

Requirements

• Fluency in Slovenian and English.
• Experience in customer service or support roles.
• Strong communication and interpersonal skills.
• Ability to handle inquiries and resolve issues efficiently.
• Familiarity with online booking systems is a plus.
• Passion for travel and helping others.
• Willingness to learn about travel industry trends.

Benefits

• Opportunity to work in the travel industry.
• Supportive team environment.
• Flexible working hours.
• Professional development opportunities.