FleetShare Operations Specialist - Remote

Overview

As a FleetShare Ambassador, you will play a crucial role in providing onsite support to Merchants FleetShare product clients within your assigned territory. Your primary focus will be on delivering superior customer service and expertise in support of the FleetShare product.

In Short

• Serve as the primary contact for FleetShare locations in your territory, conducting site visits as necessary.
• Act as a subject matter expert within FleetShare, sharing consultative information with clients and internal partners.
• Facilitate documentation for new or renewing FleetShare users.
• Conduct inspections for new vehicles entering the program.
• Manage rental-related inquiries, including repairs, billing, registration, and FleetShare technology access.
• Build and maintain relationships with key onsite contacts within client operations.
• Manage usage in the defined territory to increase utilization and income.
• Facilitate maintenance, repairs, inspections, registrations, and related needs of FleetShare vehicles.
• Provide KPI reporting for the assigned territory internally and externally as required.
• Coordinate vehicle movements and material shipments within the territory.

Requirements

• Proven experience in managing deadlines and providing feedback on trends and customer challenges.
• Must hold a valid U.S. driver's license and an acceptable driving record at time of hire.
• Excellent customer service, communication, and listening skills.
• Aptitude to learn FleetShare fleet management system (Agile/TSD), CRM (Salesforce), and LeaseWave.
• Strong Microsoft Office Suite skills; ability to learn and utilize company software.
• Effective time management and organizational skills.
• Critical thinking and problem-solving ability.
• Exceptional verbal, written, presentation, project management, and interpersonal skills.
• Ability to work independently and collaboratively as part of a team.
• Must be comfortable working on your feet for extended periods throughout the shift.

Benefits

• Great benefits package on top of an award-winning work environment.
• Opportunities for growth and development.
• Collaborative work environment.
• High employee satisfaction score.