Alliances Operations Manager - Remote

Overview

Mend.io is seeking an Alliances Operations Manager to oversee the operational aspects of our Alliances Marketplace, ensuring seamless partner enablement, data-driven decision-making, and process efficiency. This role is critical to scaling our channel and alliance function, optimizing workflows and enhancing partner engagement.

In Short

• Oversee the day-to-day operations of the Alliances Marketplace, ensuring partners are onboarded, listed, and supported effectively
• Design and implement streamlined workflows for managing partner engagements, deal registrations, and co-selling initiatives
• Track key partnership metrics (i.e., pipeline contribution, partner engagement, revenue impact)
• Ensure partners have the necessary resources, tools, and training to drive successful go-to-market motions
• Work closely with sales, marketing, product, and customer success teams to align partner operations with business objectives
• Manage partner portals, CRM integrations, and automation tools to improve operational efficiency
• Ensure partner agreements, revenue-sharing models, and reporting structures align with company policies

Requirements

• 3+ years of experience working with alliances (Microsoft, AWS), resellers, partners, or sales operations, preferably in a SaaS or high-tech environment
• Strong experience with partner marketplaces, deal registration processes, and partner enablement tools
• Proficiency in CRM systems (Salesforce preferred), reporting tools, and partner management platforms
• Excellent project management skills with a data-driven mindset and attention to detail
• Ability to work cross-functionally in a fast-paced, global environment

Benefits

• Competitive compensation
• Affordable Health Insurances (8 plans to choose from), Dental and Vision
• Flexible and Generous PTO
• 401k with company match
• Equity
• Paid Parental Leave
• Monthly Work from Home Allowance
• One Time Home Office Set-up Stipend for Remote Roles
• Monthly team social events (locally and virtually)
• Collaborative and innovative environment
• Leadership that supports and encourages professional growth and development