TDS Operations Analyst I - Remote

Overview

The TDS Operations Analyst I is responsible for executing complex transactions, investigating operational processes, and improving service delivery while ensuring compliance with established guidelines.

In Short

• Execute complex transactions and overrides accurately and on time.
• Identify and document processes and exceptions in operations.
• Coordinate with partners on key initiatives as a project lead.
• Analyze service delivery issues and conduct research projects.
• Maintain working relationships with customers and resolve issues.
• Contribute to operational excellence and process improvements.
• Support change management projects impacting business processes.
• Participate in team development and performance management.
• Act as a brand ambassador for the bank.
• Contribute to a positive and inclusive work environment.

Requirements

• Undergraduate degree or college diploma.
• 3+ years of relevant experience.
• Advanced knowledge of business unit and operational functions.
• Strong communication and problem-solving skills.
• Ability to work collaboratively in a team environment.
• Experience in project management methodologies.
• Understanding of internal and industry regulations.
• Ability to analyze data and generate reports.
• Knowledge of risk management practices.
• Commitment to diversity and inclusion in the workplace.

Benefits

• Competitive salary and variable compensation.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off and banking benefits.
• Career development opportunities.
• Training and onboarding sessions.
• Access to mentoring programs.
• Supportive work environment promoting diversity.
• Employee recognition programs.
• Commitment to community involvement and sustainability.