Senior IT Support Analyst - Remote

Overview

The Senior IT Support Analyst is responsible for providing a broad range of systems and application support, ensuring operational availability and client satisfaction through effective incident resolution and system monitoring.

In Short

• Provide hands-on support for application and system issues.
• Perform controlled incident resolution and escalation.
• Ensure operational availability levels meet established standards.
• Manage the deployment of new applications and releases.
• Monitor system performance and optimize resource utilization.
• Document issues and recommend changes for improvement.
• Collaborate with technical and non-technical teams.
• Coach and educate team members on technical solutions.
• Comply with disaster recovery plans and business continuity.
• Engage in continuous personal and professional development.

Requirements

• Undergraduate Degree or Technical Certificate; Graduate degree preferred.
• 5-7 years of relevant experience in IT support.
• Proficiency in JAVA, Spring/Spring-Boot, REST API, and SQL.
• Experience with cloud services such as MS Azure.
• Strong knowledge of DevOps tools and CI/CD pipelines.
• Familiarity with Kubernetes and messaging systems.
• Ability to work autonomously and lead diverse activities.
• Excellent communication and multi-tasking skills.
• Commitment to quality deliverables and client satisfaction.
• Prior financial institution experience is a plus.

Benefits

• Competitive salary and variable compensation.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off and banking benefits.
• Career development opportunities.
• Reward and recognition programs.
• Access to online learning platforms.
• Mentoring programs to support career growth.
• Inclusive workplace culture.
• Commitment to community engagement and sustainability.