Senior IT Support Analyst - Remote

Overview

The Senior IT Support Analyst is responsible for providing high-level support for applications and systems, ensuring operational availability, and resolving incidents effectively while collaborating with key stakeholders.

In Short

• Manage incidents and problems, ensuring timely resolution.
• Provide day-to-day support for applications and systems.
• Collaborate with stakeholders for application packaging and release.
• Monitor and improve the stability of the production environment.
• Ensure compliance with change management processes.
• Act as a technical expert and provide guidance.
• Participate in disaster recovery planning and testing.
• Identify opportunities for process improvements.
• Support a positive team environment and knowledge sharing.
• Continuously enhance technical knowledge and skills.

Requirements

• Undergraduate degree or Technical Certificate.
• 5-7 years of relevant experience in IT support.
• Strong problem-solving and troubleshooting skills.
• Experience with incident management and service delivery.
• Ability to work collaboratively in a team environment.
• Excellent communication and customer service skills.
• Familiarity with change management and disaster recovery processes.
• Knowledge of application support and monitoring tools.
• Ability to prioritize workload effectively.
• Commitment to continuous learning and development.

Benefits

• Competitive salary and variable compensation.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off and banking benefits.
• Career development opportunities.
• Access to mentoring programs.
• Flexible work environment.
• Supportive company culture.
• Employee recognition programs.
• Commitment to diversity and inclusion.