Personal Banking Associate Trainee - Remote

Overview

The Personal Banking Associate Trainee position at TD Canada Trust involves engaging with customers to provide advice and support on banking products and services, while ensuring a positive customer experience.

In Short

• Engage customers in banking advice and service transactions.
• Guide customers to appropriate staff for financial queries.
• Educate customers on digital banking trends.
• Support frontline staff with cash and non-cash transactions.
• Recommend improvements to enhance customer experience.
• Ensure documentation accuracy and compliance.
• Promote a positive work environment.
• Participate in personal performance development.
• Work independently in a dynamic environment.
• Communicate effectively with customers and teams.

Requirements

• High School diploma and/or 1+ years of experience.
• Investment Funds Canada (IFC) certification within 6 months.
• Post-Secondary or Undergraduate degree preferred.
• Proficiency in MS Office and banking software.
• Knowledge of banking solutions.
• Strong administration and organizational skills.
• Effective communication skills.
• Spanish or Korean language skills are an asset.

Benefits

• Competitive salary and benefits package.
• Career development and training opportunities.
• Support for financial, physical, and mental well-being.
• Inclusive and diverse work environment.
• Opportunities for mentorship and growth.
• Access to online learning platforms.
• Paid time off and banking benefits.
• Recognition programs.