Personal Banking Associate Trainee - Remote

Overview

The Personal Banking Associate Trainee role focuses on providing exceptional customer service and banking support, helping customers navigate their banking needs and promoting TD Bank products.

In Short

• Provide a consistent and exceptional customer experience.
• Assist customers with digital banking capabilities.
• Educate customers about TD Bank products and services.
• Resolve customer problems and ensure satisfaction.
• Collaborate with branch colleagues to enhance customer experience.
• Contribute to business objectives and operational excellence.
• Participate in team development and knowledge sharing.
• Support a positive and inclusive work environment.
• Engage in continuous learning and professional development.
• Act as a brand ambassador for TD Bank.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent preferred.
• Post-Secondary or Undergraduate degree in a related field preferred.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Customer-focused mindset with problem-solving abilities.
• Willingness to learn and adapt in a fast-paced environment.
• Knowledge of banking products and services.
• Commitment to compliance and ethical standards.
• Fluency in English; knowledge of other languages is a plus.

Benefits

• Comprehensive training and onboarding programs.
• Career development opportunities and mentoring.
• Competitive salary and benefits package.
• Support for colleague well-being across multiple pillars.
• Inclusive and diverse work environment.
• Access to an online learning platform.
• Employee discounts on banking services.
• Participation in community engagement initiatives.
• Regular performance management and feedback.
• Opportunities for cross-training within the organization.