Personal Banking Associate - Part Time - Remote

Overview

The Personal Banking Associate role involves providing exceptional customer service and assisting customers with their banking needs, while promoting TD Bank's products and services.

In Short

• Deliver a consistent and exceptional customer experience.
• Assist customers in becoming digitally enabled.
• Welcome customers and address their needs in the branch.
• Educate customers on TD Bank products and services.
• Resolve customer problems and ensure seamless handoffs.
• Support cash and non-cash transactions.
• Contribute to business objectives and operational excellence.
• Participate in team collaboration and knowledge transfer.
• Maintain a professional branch environment.
• Engage in personal performance management and development.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent certification.
• Post-Secondary or Undergraduate degree (in related field) preferred.
• Strong customer service skills.
• Ability to educate and promote banking products.
• Problem-solving skills.
• Team collaboration and communication skills.
• Knowledge of banking regulations and compliance.
• Commitment to inclusivity and diversity.
• Willingness to participate in training and development.

Benefits

• Competitive salary and benefits package.
• Opportunities for career development and growth.
• Access to training and onboarding sessions.
• Supportive work environment focused on well-being.
• Mentorship and learning programs.
• Flexible work arrangements.
• Inclusive workplace culture.
• Access to TD's community and resources.
• Commitment to diversity and equity.
• Engagement in community impact initiatives.