Personal Banking Associate - Remote

Overview

The Personal Banking Associate role focuses on delivering exceptional customer service and supporting clients in their banking needs, while also contributing to the overall growth and efficiency of the branch.

In Short

• Provide excellent customer service and support for banking needs.
• Lead customer onboarding to enhance digital banking capabilities.
• Resolve customer issues and facilitate seamless service.
• Promote TD Bank products and services.
• Collaborate with team members to achieve branch objectives.
• Maintain a professional and inviting branch environment.
• Participate in training and development opportunities.
• Contribute to a positive and inclusive workplace culture.
• Support operational excellence and compliance with regulations.
• Act as a brand ambassador for TD Bank.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) certification preferred within 6 months.
• Post-secondary education in a related field is preferred.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Customer-focused mindset with problem-solving skills.
• Knowledge of banking products and services.
• Commitment to compliance and regulatory standards.
• Willingness to participate in ongoing training and development.
• Ability to adapt to changing priorities and customer needs.

Benefits

• Competitive salary and variable compensation.
• Health and well-being benefits.
• Retirement savings programs.
• Paid time off and banking discounts.
• Opportunities for career development and mentorship.
• Supportive and inclusive workplace culture.
• Training and onboarding programs.
• Access to online learning platforms.
• Commitment to colleague well-being and work-life balance.
• Community involvement and support initiatives.