Personal Banking Associate - Remote

Overview

The Personal Banking Associate at TD Canada Trust plays a crucial role in building lasting relationships with customers by providing advice on banking solutions and guiding them to the right resources for their financial needs.

In Short

• Engage with customers to understand their banking needs.
• Guide customers to appropriate staff for financial queries.
• Educate customers on digital banking solutions.
• Support frontline staff with transactions and issue resolution.
• Recommend improvements to enhance customer experience.
• Participate in business process completion.
• Ensure compliance with regulations and bank policies.
• Contribute to a positive work environment and team effectiveness.
• Participate in personal performance development.
• Build customer confidence in banking services.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent.
• Post-secondary degree preferred.
• Proficiency in MS Office and branch software.
• Knowledge of banking solutions.
• Strong administrative and organizational skills.
• Effective communication skills.
• Ability to work independently in a dynamic environment.
• Strong problem-solving skills.
• Can-do attitude and initiative.

Benefits

• Competitive base salary and variable compensation.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off and banking benefits.
• Career development opportunities.
• Reward and recognition programs.
• Mentorship and training programs.
• Support for personal and professional growth.
• Inclusive work environment.
• Commitment to community engagement and sustainability.