Contact Center Representative III - Small Business Advice (Bilingual Mandarin/Cantonese) - Remote

Overview

As a Contact Center Representative III at TD, you will provide exceptional customer service to small business clients, assisting them with inquiries and offering tailored banking solutions.

In Short

• Full-time position with flexible working hours.
• Mandatory paid training for 13 weeks, with a mix of in-person and remote work.
• Must be bilingual or trilingual in English and Asian languages (Mandarin/Cantonese).
• Deliver outstanding customer service to small business clients.
• Resolve customer inquiries at the first point of contact.
• Participate in ongoing training and development.
• Work primarily offsite after training, with occasional in-office meetings.
• Compensation includes a base salary and potential variable compensation.
• Supportive work culture focused on colleague development.
• Opportunity for career growth within the organization.

Requirements

• High School Diploma or equivalent.
• Fluency in both speaking and reading Asian languages.
• Exceptional communication and listening skills.
• Ability to multitask and navigate various computer systems.
• Digital literacy across a range of devices.
• Flexibility and a positive attitude in challenging situations.
• Integrity in managing sensitive customer information.
• Experience in financial or service industries preferred.

Benefits

• Comprehensive benefits package including health and well-being plans.
• Paid time off and banking benefits.
• Career development and mentorship programs.
• Supportive work environment focused on inclusivity.
• Opportunities for professional growth and skill development.