Contact Center Representative II, Everyday Banking - Remote

Overview

The Contact Center Representative II will provide exceptional customer service and support to TD's Everyday Banking clients, assisting with account inquiries and resolving issues while promoting TD products and services.

In Short

• Deliver exceptional customer service experiences.
• Assist customers with account inquiries and product recommendations.
• Resolve customer issues at the first point of contact.
• Achieve performance objectives related to customer experience and compliance.
• Participate in ongoing training and development.
• Work primarily offsite after initial training.
• Maintain integrity when managing sensitive customer information.
• Utilize digital literacy across various devices.
• Collaborate as part of a team while working independently.
• Adapt positively to challenging situations.

Requirements

• High School Diploma or equivalent.
• Exceptional listening skills and empathy.
• Ability to multitask and navigate computer systems efficiently.
• Experience in financial or service industries preferred.
• Flexibility and resiliency in challenging situations.
• Ability to work independently and in a team.
• Integrity in handling sensitive information.
• Proficiency with a range of digital devices.

Benefits

• Comprehensive training and onboarding programs.
• Career development opportunities and mentoring.
• Competitive benefits package including health and wellness programs.
• Support for financial, physical, and mental well-being.
• Opportunities for growth within the organization.