Customer Success Manager - Remote

Overview

The Customer Success Manager at Megaport will serve as a primary point of contact for a designated portfolio of customers, focusing on post-sales engagement and driving customer success.

In Short

• Serve as the primary contact for customers in a designated portfolio.
• Drive customer success and engagement post-sales.
• Manage renewals and upsell opportunities.
• Collaborate with Sales Executives and Solution Architects.
• Track customer feedback and share insights.
• Maintain deep product knowledge of Megaport's solutions.
• Support revenue growth campaigns.
• Continuously seek improvements in customer experience.
• Work cross-functionally to resolve service-impacting challenges.
• Focus on growth, retention, and long-term customer satisfaction.

Requirements

• 3+ years in Customer Success or Account Management.
• Strong commercial acumen and consultative sales approach.
• Ability to thrive in fast-paced environments.
• Excellent communication skills.
• Experience with CRM platforms like Salesforce.
• Understanding of cloud and virtualized environments is desirable.

Benefits

• Flexible working environments.
• Birthday Leave.
• Generous study and training allowance.
• Creative and contemporary workspaces.
• Motivated team of industry experts.
• Health and wellness program.