Bilingual Concierge Customer Service Representative - Remote

Overview

This is a critical position requiring excellent customer interaction skills. This individual is expected to accurately service and satisfy customers by responding to customer inquiries, communicate benefit and healthcare questions/answers in both Spanish and English. Concierge Customer Service Representatives need to be versatile and equipped with a strong skill set to handle the complexity of the job.

In Short

• Respond to telephone and email inquiries from members and providers.
• Negotiate with providers for acceptance of plans.
• Assist members with benefits and healthcare questions.
• Document all calls in system-based call log.
• Handle confidential and sensitive information.
• Fluent in English and Spanish.
• Strong attention to detail and organizational skills.
• Work in a typical office/home office environment.
• Proficient with Microsoft Office Suite.
• Ability to handle difficult situations tactfully.

Requirements

• High School Diploma or G.E.D. required.
• Customer Service/Call Center experience preferred.
• Strong interpersonal and customer relations skills.
• Ability to multi-task and anticipate needs/problems.
• Effective problem-solving and decision-making skills.
• Independent judgment in decision-making.
• Knowledge of provider organizations and networks.
• Understanding of CMS Medicare reimbursement rates.
• Experience in healthcare or insurance preferred.
• Strong analytical and research skills.

Benefits

• Competitive hourly pay rate.
• Opportunity to work in a supportive environment.
• Gain experience in the healthcare industry.
• Flexible working conditions.
• Work with a diverse team.