Bilingual Concierge Customer Service Representative (Spanish) - Remote

Overview

This is a critical position requiring excellent customer interaction skills. This individual is expected to accurately service and satisfy customers by responding to customer inquiries, communicate benefit and healthcare questions/answers in both Spanish and English.

In Short

• Respond to telephone and email inquiries from members and providers.
• Negotiate with providers for acceptance of plans without network agreements.
• Assist members with benefits and healthcare questions.
• Document all calls in system-based call log.
• Requires strong customer relations and interpersonal skills.
• Fluent in English and Spanish with strong reading and writing abilities.
• Proficient with Microsoft applications and computer navigation.
• Ability to handle confidential and sensitive information.
• Strong attention to detail and organizational skills.
• Experience in customer service or call center preferred.

Requirements

• Associate degree or higher preferred, but not required.
• Minimum High School Diploma or G.E.D.
• Strong appreciation for handling confidential information.
• Ability to effectively negotiate and solve problems.
• Excellent verbal and written communication skills.
• Ability to multi-task and anticipate potential needs/problems.
• Independent judgment in decision making.
• Knowledge of provider organizations and networks.
• Health Payor background preferable.
• Strong analytical and research skills.

Benefits

• Competitive hourly pay rate of $17.00 to $19.00.
• Work in a typical office/home office environment.
• Opportunity for personal and professional growth.
• Work with a diverse team of professionals.
• Gain experience in the healthcare and customer service industry.