The Teleradiology Support Specialist will provide direct support to VetRad and MedVet radiologists as well as the MedVet healthcare team and VetRad clients. This role is ideal for someone who has worked in the healthcare industry and enjoys working with people in a challenging and fast-paced work environment.

In Short

Work directly with radiologists, VetRad clients, MedVet healthcare team members and MedVet Referral Partners.
Support VetRad team members with onboarding new clients, specific to IntoView.
Responsible for providing virtual support to onboard new clients as requested.
Collaborate on continuous improvement efforts around support, training, process design, and technology implementation.
Identify process, training, and software improvement opportunities.
Recommend solutions based on analysis and review of requested improvements.
Support the maintenance of teleradiology software including data integrity, templates, integrations, and clinical workflows.
Monitor and respond effectively to support requests through the IT helpdesk, email and calls.
Manage the resolution of issues identified by clients and healthcare teams.
Provide guidance, training, and support to other team members.

Requirements

Minimum of 4 years’ experience related to training and software support.
Experience in the healthcare and/or veterinary industry is required.
Experience with veterinary clinical workflows and processes.
Experience with veterinary software (such as DVMInsight, VetMedSTAT, ezyVet, Cornerstone, Smartflow, VetRocket, rVetLink, etc.).
Basic knowledge of PACS and imaging workflows.
Advanced Computer Software application skills.
Expert level of MS Office knowledge.
Excellent oral and written communication skills.
Attention to detail – Ability to manage high volumes of emails and calls effectively.
Excellent computer aptitude and technical skills, background in radiology a plus.