RCM Customer Service Representative - Remote

Overview

MedMan is seeking a dedicated and detail-oriented RCM Customer Service Representative to join our team, serving as the primary point of contact for patients and payers regarding billing and account inquiries.

In Short

• Remote position available for specific states in the USA.
• Full-time role focused on customer service in the revenue cycle management.
• Responsibilities include timely call returns and patient communication.
• Requires strong communication and problem-solving skills.
• No prior billing experience is necessary; training will be provided.
• Supports a collaborative team environment.
• Involves payment collection and handling sensitive billing inquiries.
• Must demonstrate reliability and self-management.
• Basic technical comfort with computers is preferred.
• Join a legacy medical group management company with 49 years of experience.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to handle sensitive situations with professionalism.
• Comfort with Microsoft tools, including Outlook and Teams.
• Strong attention to detail and accuracy.

Benefits

• Collaborative team environment.
• Opportunity to improve performance and create impact in healthcare.