Customer Service Representative - Cigna Healthcare - Remote

Overview

The Cigna Group is a global health service company dedicated to helping people improve their health, well-being, and sense of security. We seek dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at critical points of their lives.

In Short

• Answer inbound calls from members with questions about medical claims, benefits, eligibility, and prior authorization.
• Handle an average of 40+ calls daily.
• Remain customer-focused to meet tailored needs.
• Resolve customer complaints through independent problem-solving skills.
• Meet or exceed call center metrics while providing accurate information.
• Foster teamwork and partnership with cross-functional departments.
• Maintain a dedicated workspace with no distractions.
• Intermediate proficiency in Microsoft Office Suite is required.
• Strong organization and communication skills are essential.
• Ability to remain calm and helpful in difficult situations.

Requirements

• High School diploma or equivalent.
• 2+ years of customer service experience required.
• Strong organization skills, written, and verbal communication skills.
• Ability to work from home with a reliable internet connection.
• Experience with call center metrics is a plus.

Benefits

• Comprehensive health-related benefits including medical, vision, and dental.
• 401(k) with company match.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays.